Pet Store
Soft-Sided Pet Carrier Backpack – Airline-Approved Travel Bag for Small Dogs & Cats
Soft-Sided Pet Carrier Backpack – Airline-Approved Travel Bag for Small Dogs & Cats
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Product Feature
Material: REINFORCED Polyester
Advantage: Claw-defense mesh on top & 3 sides
Products Weight: 1.0-1.3kg
M Size: Length 44cm, width 28cm, height 28cmL Size: Length 50cm, width 34cm, height 34cm
Fitable Weight: M size 8kg cats or small dogs, L size 12kg cats or small dogs
Packge Including: one bag, one fleece Pad, once shoulder strap
Suit for Travel: Airline approved pet carrier bags
AIRLINE APPROVED CARRIER - With airline-approved design, you can take your pet to go to everywhere. This pet carrier provides two connecting loop handles for balanced carrying as a dual seat belt or luggage strap to secure transport.
SAFETY DESIGN - The adjustable shoulder strap help you hands-free carrying and makes it the most safe and convenient pet carrier bag for your travel.
WATERPROOF & DURABLE - This cat carrier is made of durable, lightweight and waterproof polyester fabric. The four-side mesh will not only give a safe and comfortable travel for your pet, but also easy for you to check on your pet.
PORTABLE & WASHABLE - This dog carrier is easy to carry and store, which has a padded shoulder strap and handles. The cozy fleece pet bed can be completely removed and machine-washed.
LIFETIME WARRANTY - This pet carrier has a lifetime warranty for defects on materials. We offer 24-hour customer service to guarantee your satisfaction!
Shipping
Shipping
Cut-off time: 5:00 pm (GMT-8)
+ Handling time: 3 – 7 business days
+ Transit time: 7 – 15 business days
Total delivery time: 10 – 22 business days
A flat rate of $4.99 is applied to all orders shipped within the United States.
Return and refund
Return and refund
RETURN POLICY APPLIES TO THE UNITED STATES COUNTRY
Customer satisfaction is our top priority. If you need to return an item or request a refund, we accept returns and refunds. To request a return or refund, please follow these guidelines:
Return Policy
Eligibility: Returns of eligible items must be initiated within 15 days of the delivery date. Returns attempted outside of this window will not be processed.
Non-Returnable Items
The following items cannot be returned:
Items with minor, easily correctable flaws.
The item(s) have been modified in any way,
The item(s) are in any way defective from the original, unless the condition is our fault
Return Cost
Company Error: In the case of company error (e.g., a defective or incorrect item), we will cover all return shipping costs and provide a full refund or exchange.
Customer Preference: Returns initiated due to a change of mind will incur both return shipping costs and a restocking fee. These costs are the responsibility of the customer. Please note that original shipping costs are non-refundable. If you receive a refund, the return cost will be deducted from your refund.
Return Process
1. Contact Customer Support
Email us at support@roadreadystore.com with the following information:
Your order number
A brief description of the issue with your order
Clear photographs of the issue
2. Obtain Return Authorization
Our team will review your request. If eligible, you will receive a prepaid return shipping label via email.
Once our team approves your return, please re-package the products and ship them to address: 302 Cau Giay, Ha Noi, Viet Nam
Important: Returns sent without prior authorization may not be processed correctly. Please contact Customer Support to initiate the return process. Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.
Kindly note that the item must be in its original condition, with no signs of wear or washing, and all original tags must remain attached.
Refund Policy
Refunds requirements
In the following circumstances, we will issue refunds to customers:
Items received are wrong/damaged/defective, we will fully refund
The item is the wrong format from the one ordered, we will fully refund.
Items are lost, the Order status is successfully but you have not yet received the package. We will double check, if the item is lost/mistaken during shipping, we will fully refund
The customers change their mind and they no longer wish to get the product. We accept return and refund in this case. However, the Return shipping fee will be deducted from your refund amount, and the original shipping fee is non-refundable.
Refund Process
Refunds will be issued to your original payment method.
Upon receiving and inspecting your returned item/ refund requests, we will send a confirmation email. Please allow up to 2 business days for the refund to process.
Estimated Refund Times
After we process your refund, it may take financial institutions a few additional days to transfer the funds to your account.
If your refund is not reflected in your account after 15 days from receipt of refund notification, please contact your bank or credit card provider before contacting us at support@roadreadystore.com.
Exchanges
We offer exchanges for eligible items. If you wish to exchange an item for a different format, or model, please contact our customer service team with your order details and the desired exchange information. Our team will guide you through the exchange process and provide further instructions.
Order changes are only available when the order has not yet been shipped. Once an order has left our warehouse and is on its way to your address, the option to change the order is not available.
Please note that exchanges are subject to availability. If the requested item is not available, we will assist you in finding a suitable alternative or process a refund.
Restocking Fee
Currently, we do not charge a restocking fee on returns.
We appreciate your understanding. Please contact us at support@roadreadystore.com if you have any questions.
